Business Hours & Scheduling Information

BELOW PLEASE FIND A GENERAL SUMMARY OF HOW WE WOULD WORK TOGETHER

IN ORDER TO PROVIDE THE MOST APPROPRIATE CARE FOR EVERY CLIENT, ALL SERVICES ARE BY APPOINTMENT ONLY

ON-SITE SERVICES AT THE WHITE LOTUS WHOLISTIC WELLNESS CO-OP LOCATION ARE SCHEDULED NO LESS THAN 3 CALENDAR DAYS IN ADVANCE. 

I ASK THAT YOU COMPLETE YOUR INTAKE FORMS AND RETURN THEM TO ME AHEAD OF TIME FOR A FEW REASONS:

BEFORE WE SCHEDULE AN APPOINTMENT OFFICIALLY, I ASK THAT YOU SUBMIT AN EMAIL OR TEXT WITH PERTINENT CLIENT FILE INFORMATION, AND INCLUDE YOUR INTAKE FORMS. ONCE I REVIEW THEM, I WILL KNOW WHETHER MY TREATMENTS ARE APPLICABLE TO YOUR HEALTH CONDITION AND CALL TO HAVE A QUICK CONSULT. YOU THEN MAY SCHEDULE WITH ME FROM THE OPTIONS WE DISCUSS DURING THE CALL. ONCE WE DECIDE YOUR TREATMENT, YOU PAY AHEAD UPON BOOKING. THIS DEPOSIT HOLDS YOUR SPOT AS AN INITIAL SESSION CLIENT, AND ELIMINATES COMPLICATED AND EXPENSIVE INVOICING &/OR COLLECTIONS OF ANY POTENTIAL FIRST-TIMER NO-SHOW FEES. ESSENTIALLY:

1. IT PROTECTS BOTH OF US DURING THE PRACTITIONER : CLIENT RELATIONSHIP FROM THE MOMENT WE BEGIN.

2. IT PROTECTS YOU VIA ALLOWING PROPER ADVANCE-PLANNING OF THE SAFEST AND MOST BENEFICIAL MODALITIES FOR YOU, BEFORE YOU BOOK.

3. IT PROTECTS ME VIA PROVIDING CRITICAL INFORMATION TO PROPERLY TREAT YOU AND CONTAINS ACKNOWLEDGEMENTS OF MY BUSINESS POLICIES.

LATE & NO-SHOW POLICY HIGHLIGHTS: 

CLIENTS ARE ALLOTTED THEIR 15-MINUTES OF DRESSING TIME AS LATE ARRIVAL FLEXIBILITY, UP TO 14 MINUTES PAST THE PLANNED START-TIME BEFORE THEY ARE CONSIDERED A NO-SHOW. THESE 14 MINUTES WILL BE USED EVERY APPOINTMENT FOR YOUR CONSULTATION AND DISROBING BEFORE THE SESSION AS WELL AS YOUR DRESSING AFTER THE SESSION. WE MAY NOT ALWAYS NEED THAT LONG, BUT PLANNING FOR IT ALLOWS US TO ADJUST YOUR CONSULT & TREATMENT TIME EACH SESSION TO ENSURE YOUR NEEDS ARE MET WHILE WE HAVE THE SPACE RESERVED TOGETHER FOR THE TIME-FRAME YOU SELECTED.

A BUMMER ABOUT MASSAGE BOOKING IS THE INABILITY TO FIND SAME-DAY CLIENTS WHEN INCOME IS SUDDENLY LOST DUE TO CANCELLATIONS AND NO-SHOWS. ALL I ASK IS THAT YOU WORK WITH ME AHEAD OF TIME WHEN ABLE - OR AS SOON AS SOMETHING NEEDS TO CHANGE. I'M FLEXIBLE WITHIN REASON AND AS A SINGLE MOM AND SMALL-BUSINESS OWNER, I KNOW WHAT A MESSY DAY CAN FEEL LIKE! I ALSO KNOW THAT A ONE-OFF 'WHOOPS' AFTER A STRING OF TIMELY ARRIVALS IS DIFFERENT FROM A HABIT. 

GENERALLY, IN THE EVENT THAT WE CANNOT WORK OUT A TIMELY RESCHEDULE AND/OR YOU DO NOT ARRIVE BY THE 15TH MINUTE PAST YOUR INITIAL START-TIME, I DO CONSIDER THE SESSION AS A NO-SHOW. SINCE IT IS DIFFICULT TO FILL SESSIONS WITH MINIMAL NOTICE AND I HAVE OTHER APPOINTMENTS FOR WHICH TO KEEP ON-TIME, I DO INVOICE FOR THE FULL COST OF SERVICE AT THE 15TH MINUTE PAST PLANNED START-TIME. PLEASE SEE THE FORMS TAB ON THIS WEBSITE FOR FULL DETAILS, OR REVIEW THE INTAKE FORM.

SESSIONS ARE BOOKED WITH ME - YOUR PRACTITIONER - DIRECTLY, WHICH KEEPS THINGS PERSONABLE, FLEXIBLE, AND MAINTAINS LOW COSTS FOR EVERYONE! PLEASE SEND WRITTEN APPOINTMENT REQUESTS FOR TRACKING PURPOSES - VIA EMAIL AT MOONWINGMASSAGE@OUTLOOK.COM OR TEXT MESSAGE AT 618.444.8986, TO GET THE BALL ROLLING!

NEW CLIENT INITIAL SESSIONS ARE PAID AHEAD AFTER YOUR INTAKE FORMS ARE REVIEWED. THIS IS TO RESERVE THE TIME SLOT AND WILL COVER ANY SAME-DAY CANCELLATION FEES, IF APPLICABLE. THE DEPOSIT WILL BE PAID VIA CARD VIA MANUAL SQUARE ENTRY AT THE TIME YOU BOOK WITH ME ON THE PHONE, OR CAN BE INVOICED AND PAID VIA YOUR VENMO OR CASHAPP.

IF REDEEMING A GIFT CARD, THE RECIPIENT WILL PROVIDE THEIR GIFT CARD NUMBER UPON BOOKING, IN ORDER TO RESERVE THEIR SESSION.

AFTER THE FIRST SESSION, PAYMENTS WILL BE MADE AT THE TIME OF SERVICE AND THERE IS A $5 DISCOUNT FOR PAYING IN CASH OR PAYING AHEAD FOR APPOINTMENTS AT THE TIME OF BOOKING. PERSONAL CHECKS ARE NOT ACCEPTED DUE TO ISSUES WITH DEPOSITING HAND-WRITTEN CHECKS AT THE BANK THAT TELLERS OR MACHINES MAY NOT BE ABLE TO READ.

FREQUENT FLYER? MANY ARE! ASK ABOUT OUR PUNCH CARD PROGRAM TO EARN FREE CREDITS!

FIRST-TIME CLIENTS SHOULD RECEIVE YOUR INTAKE PACKET FROM MOONWINGMASSAGE@OUTLOOK.COM WITHIN 48 HOURS OF BOOKING, OR, YOU CAN PRINT IT FROM THE 'REQUIRED FORMS' TAB ON THIS SITE.

GIFT CARDS ARE NOT REDEEMABLE FOR CASH AND OPERATE AS NON-EXPIRING CREDITS AT PURCHASE-VALUE. THE ORIGINAL CARD OR CERTIFICATE MUST BE PRESENTED PRIOR TO SERVICE IN ORDER TO BEGIN TREATMENT. THIS ELIMINATES CONCERNS WHERE FALSE OR IOU GIFT CARDS CAUSE INCOME LOSS TO THE THERAPIST AND WHERE POTENTIALLY DANGEROUS SERVICES ARE ACCIDENTALLY GIFTED TO SOMEONE, OR AN INDIVIDUAL PREFERS A DIFFERENT AVAILABLE SERVICE THAN THE ONE RECEIVED, AND IN EVENTS WHERE FAIR-MARKET VALUE OF SERVICES CHANGE AFTER PURCHASE BUT BEFORE SCHEDULING THE REDEMPTION. THANK YOU FOR HELPING US MAINTAIN APPROPRIATE ETHICS FOR EVERYONE INVOLVED WITH THE GIFT CARD PROCESS!

***FREE*** BIODYNAMIC CRANIOSACRAL THERAPY STUDENT PRACTICUM SESSIONS

COME DRESSED COMFORTABLY, LIKE YOU'RE READY FOR A NAP!

THIS IS INTENDED TO BE A LIGHT AND COZY EXPERIENCE (NO JUDGMENT WHETHER THAT'S OLD SWEATS, YOGA GEAR, FLANNEL, OR FOOTIES)

FEEL FREE TO BRING YOUR FAVORITE PILLOW AND THROW BLANKET AS THEY MAY BE ABLE TO BE USED DURING PORTIONS OR ALL OF THE TREATMENT.

TRAVELING SERVICES:

EMAIL US TODAY TO SEE IF YOUR LOCATION IS WITHIN OUR TRAVEL AREA!

TRAVELING CLIENT SERVICES ARE SCHEDULED NO LESS THAN 1 WEEK IN ADVANCE.

THERE IS AN ADDITIONAL $25 TRAVELING FEE FOR LOCATIONS FARTHER THAN 5 MILES FROM THE ON-SITE LOCATION IN SWANSEA. THIS COVERS FUEL AND THE THERAPIST'S COMMUTE TIME TO AND FROM THE SESSION.

TRAVELING SITES WILL REQUIRE A 10 FOOT BY 10 FOOT OPEN SPACE FOR A TABLE MASSAGE OR A 5 FOOT BY 5 FOOT SPACE FOR A SEATED CHAIR MASSAGE. SETUP AND CLEANUP WILL REQUIRE 15 MINUTES EACH. INTAKE FORMS SHOULD BE COMPLETED, SUBMITTED, AND REVIEWED BY THE THERAPIST BEFORE SETTING UP FOR THE APPOINTMENT, IN ORDER TO ENSURE THE PROPER EQUIPMENT AND MATERIALS ARE PREPARED.

BUSINESS/FACILITY SERVICES WILL BE SEATED MASSAGES, THE SPACE REQUIRED IS 5 FEET BY 5 FEET. A CHAIR-EVENT SIGN-UP SHEET AND WAIVER SHOULD BE COMPLETED AND SUBMITTED TO THE THERAPIST BEFORE PARTICIPANTS MAY RECEIVE TREATMENT. PLEASE EMAIL US TO COLLABORATE IN PLANNING YOUR EVENT AND PREPARING THE SIGN-UP SHEET, AT MOONWINGMASSAGE@OUTLOOK.COM.